Collection Policy:
It is our policy to attempt to collect debts using only ethical & moral methods bearing in mind at all times our clients’ reputation.
Procedures:
Initial contact:
Unless specified by the client, initial contact with debtors is made by way of a letter, a copy of which will be sent to you for your files.
Subsequent actions:
These can include additional letters and or telephone collections. These are undertaken only by and with the agreement of our client.
Settlement of monies collected:
We believe that it is our job to facilitate the recovery of our clients’ money. Consequently, unlike other collection agencies we arrange for all monies to be paid directly to the client.
Commission Rates:
The commission rates for successful resolution including collections and or the identification of previously paid invoices are printed on the Collection Instruction Form.
How to instruct us:
It is our belief that our collections team should be seen as an extension of our clients’ own in-house team. Consequently, it is extremely simple to instruct us. All that we require, apart from a signed Collection Instruction form is the debtors’ details (Name, Address, Telephone No and amount outstanding etc). The details can be supplied in any format however, the majority of our clients prefer to instruct us by email in an excel spreadsheet format.
It is our policy that prior to receiving your first instructions that you meet our Collections Manager. This meeting ensures that we are aware of any specific collection and reporting requirements that you may have.
More Information:
Collection Instruction Form
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