Acting as your outsourced Credit Control department
By working as part of our clients’ team, we aim to reduce the overall costs of their credit control department by up to 40%.
This is a service where an organisation hasn’t the staff to carry out their own in-house credit control, and contract this function to W.C.R.
A typical client is Kensington & Chelsea Chamber of Commerce who found that due to staff shortage their debtor days were in excess of 6 months. In fact when they carried out a review, before employing W.C.R. they suspected that a large number of invoices had been issued to companies that were no longer members. They recognised that while they needed to reduce their debtor balance they did not want to upset their members by appearing to employ a debt collection agency.
W.C.R. therefore works as part of the Chamber’s Credit Control team. We are passed any overdue invoices between 30 and 60 days after they have been issued; which allows for any member to pay within the Chamber’s normal settlement terms. One of the first actions we take is calling the debtor to check if they are aware that they are a member or they may have resigned their membership. We then ask a series of agreed questions such as why the invoice hadn’t been paid and often we are told that the company had no idea that they were members or the person who had joined the company to the Chamber had left. We then talk about the benefits of being a Chamber member and arrange for a member of the sales team to visit to discuss their membership, thus restoring the relationship between Chamber and member.
In the 7 years that we have looked after the Chamber they have never had a complaint from a member about how we work, in fact they have received compliments and the only members they have lost have been through natural wastage such as a company moving out of the area or going bust.
To find out about this service call David or Mel on + 44 (0) 20 8446 7720 / +44 (0) 1923 819 692 or email us